Terms and Conditions for GBM Foundation Clinic

1. Appointment and Cancellation Policy

1.1 Cancellation Terms

  • Advance Notice: Appointments may be cancelled without charge up to 72 hours before the scheduled time.
  • Cancellation Procedure: Cancellations must be submitted through our official communication channels. Please contact your reflexologist directly, as they may be able to adjust your appointment time or send an email to info@gbmfoundation.co.uk.
  • Late Cancellations: Cancellations made with less than 72 hours notice will incur the following charges:
    • Less than 72 hours’ notice: 50% of the service fee.
    • Less than 24 hours’ notice: 100% of the service fee.
  • No-Show Policy: Failure to attend an appointment without prior notice will result in a charge equal to 100% of the service fee.
  • Repeated Late Cancellations or No-Shows: Such actions may result in restrictions on future booking privileges.

1.2 Rescheduling Procedure

  • Contact: Patients are encouraged to contact their specific practitioner directly if they wish to reschedule.
  • Flexibility: Reflexologists and specialist practitioners may have the flexibility to accommodate alternative appointment times.
  • Conditions: Rescheduling is subject to practitioner availability and clinic scheduling constraints.

2. Legal Framework and Regulatory Compliance

2.1 Applicable Legislation

Our services are governed by:

  • Health and Social Care Act 2012
  • Data Protection Act 2018
  • UK General Medical Council Guidelines
  • Human Fertilisation and Embryology Authority (HFEA) Regulations
  • Care Quality Commission (CQC) Standards
  • Mental Capacity Act 2005
  • Equality Act 2010
  • Human Rights Act 1998

2.2 Professional Standards

GBM Foundation Clinic commits to:

  • Maintaining the highest standards of medical ethics.
  • Providing patient-centred care.
  • Ensuring continuous professional development.
  • Adhering to UK healthcare regulatory requirements.
  • Maintaining patient confidentiality per legal and ethical standards.

3. Service Scope and Partnership

3.1 Collaborative Healthcare Services

In partnership with Gentle Birth Method, we provide:

  • Reproductive health consultations.
  • Maternal care support.
  • Gentle birthing method education.
  • Comprehensive reproductive health assessments.
  • Holistic pregnancy support services.

4. Patient Rights and Responsibilities

4.1 Patient Rights

Patients are entitled to:

  • Compassionate, evidence-based medical care.
  • Comprehensive information about reproductive health.
  • Confidential and dignified treatment.
  • Informed consent procedures.
  • Non-discriminatory care in line with the Equality Act 2010.
  • Access their medical records upon request.

4.2 Patient Responsibilities

Patients are expected to:

  • Provide accurate medical and personal history.
  • Engage actively in their healthcare journey.
  • Follow recommended care protocols.
  • Maintain open communication with healthcare providers.
  • Respect clinic policies and professional boundaries.
  • Inform the clinic of any changes in their health status.
  • Provide feedback to help improve services.

5. Privacy and Data Protection

5.1 GDPR and UK Data Protection Compliance

GBM Foundation Clinic is committed to:

  • Collecting and using personal information solely for contracted healthcare services.
  • Never share personal details with third-party organisations without consent.
  • Implementing robust security measures to protect patient information.
  • Maintaining a data retention policy, detailing how long personal data will be stored and the criteria used to determine retention periods.

5.2 Data Rights and Protection

Patients have the right to:

  • Access their personal information.
  • Request correction of inaccurate data.
  • Request deletion of personal information.
  • Withdraw consent for data processing.
  • Complain with the Information Commissioner’s Office (ICO).
  • Understand the process for exercising these rights, including contact information for data protection queries.

6. Consent and Medical Ethics

6.1 Informed Consent

  • Comprehensive consent procedures aligned with the Mental Capacity Act 2005.
  • Clear explanation of treatment risks and benefits.
  • Opportunity for questions and clarification.
  • Respect for patient autonomy.

7. Dispute Resolution

7.1 Complaint Procedure

  • Internal review process for patient concerns
  • Clear escalation pathway
  • Option to contact the Parliamentary and Health Service Ombudsman

7.2 Legal Jurisdiction

  • Governed by the laws of England and Wales
  • Disputes subject to resolution in UK legal frameworks

8. Contact Information

GBM Foundation Clinic UK

In Partnership with Gentle Birth Method www.gentlebirthmethod.com

Last Updated: January 2025

By accessing our services, you acknowledge understanding and agreeing to these Terms and Conditions.